Systems

Orchard Fabrics is acutely aware that the level of service we provide directly affects the impression of our clients business by their client's. This is a responsibility we take very seriously.

Business today is driven by service and information.

Orchard Fabrics have invested in systems which compare with those that we expect to see in our personal online dealings. 

information is available as follows:-

  • Each client has password access to their own stock levels, order history and financial information via the Orchard Fabrics website.
  • Stock lists are available as requested.
  • Order confirmations are emailed automatically as soon as order entry is completed.
  • Dispatch confirmation is automatically confirmed in the form of an invoice generated at the end of each working day.
  • Tracking information is accessed via the website. The first stage provides the tracking number, the second stage directly links to the couriers own website for detailed information.